Privacy Policy
We value your privacy and are committed to protecting the information you share with TicketLabz.
1. Information We Collect
When you use the TicketLabz website or services, we may collect the following information:
- your Discord username and Discord ID, for access delivery, account linking, and support
- your Discord-linked email address, if available or required for identification
- your email address, if voluntarily provided during checkout or communication
- payment transaction identifiers, such as transaction hashes or IDs; no full payment or card details are stored
- IP address and browser or device metadata, for security, fraud prevention, and abuse detection
We collect only the minimum data necessary to operate and secure our services.
2. How We Use Your Data
Your data is used strictly for the following purposes:
- delivering digital access and services
- linking orders to user accounts
- providing customer support
- preventing fraud, abuse, and unauthorized access
- maintaining platform security and integrity
- improving service reliability and functionality
We do not use your data for advertising or profiling.
3. Data Sharing
We do not sell, rent, or trade your personal data.
Limited data may be shared only when necessary with:
- payment processors and payment agents, to process transactions and withdrawals
- Discord, to deliver access, services, or communications through Discord-based systems
All such sharing is limited to what is necessary for service operation.
4. Data Retention
We retain personal data only for as long as necessary to:
- fulfill orders and provide services
- resolve disputes and support requests
- comply with applicable legal and operational requirements
You may request deletion of your personal data, subject to legal or operational retention obligations.
5. User Rights
You have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data, where applicable
Requests can be submitted by contacting TicketLabz administration via Discord.
6. Data Security
We implement reasonable technical and organizational measures to protect stored data.
However, users remain responsible for securing their own accounts, credentials, and access environments.
7. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of TicketLabz services after changes are published constitutes acceptance of the updated policy.